Job Description
Are you a problem-solver with a passion for technology? Apex Support Services is seeking a dedicated Remote Tech Support Specialist to join our growing team in San Antonio, TX. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations from the comfort of your home.
We offer a competitive salary, comprehensive benefits, and the flexibility to work remotely. If you are looking for an immediate hire opportunity with a forward-thinking company, we want to hear from you.
Why Join Us?
- Competitive compensation package.
- Health, dental, and vision insurance.
- Flexible remote work schedule.
- Continuous training and career growth opportunities.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Guide users through step-by-step solutions to resolve complex technical problems.
- Maintain accurate and detailed records of all support tickets and interactions in our CRM system.
- Collaborate with the IT team to identify recurring issues and improve documentation.
- Stay up-to-date with the latest technology trends and product knowledge.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service (1-3 years required).
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently in a remote environment with high internet stability.
- Proficiency in remote access tools (e.g., TeamViewer, AnyDesk).