Job Description
Join NexusTech Solutions as our Senior Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a tech-savvy problem-solver to deliver exceptional remote technical support to our Philadelphia-based clients. Enjoy the flexibility of full-time remote work while making a tangible impact in a dynamic IT environment.
Why NexusTech? We pride ourselves on innovation, employee growth, and a culture that values your expertise. As part of our team, you'll access cutting-edge tools, ongoing training, and a collaborative virtual workspace where your skills shine.
Responsibilities
- Diagnose and resolve complex technical issues across hardware, software, and network systems
- Provide exceptional remote support via phone, chat, and video conferencing
- Document troubleshooting steps and maintain detailed case histories
- Collaborate with cross-functional teams to implement system improvements
- Train clients on technology best practices and security protocols
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base documentation and training materials
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- CompTIA A+, Network+, or equivalent certification preferred
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)
- Ability to work independently and manage multiple priorities
- Strong customer service orientation with patience and empathy
- BS in Computer Science or related field preferred