Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Remote Tech Support Specialists in Fresno, CA to join our dynamic team. No prior experience required – we provide hands-on training in cloud technologies, cybersecurity fundamentals, and enterprise software. Enjoy the flexibility of remote work while delivering exceptional technical support to our global client base. Join our award-winning team and gain industry-recognized certifications.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 support for Windows/macOS/Linux environments
- Document tickets in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex infrastructure problems
- Conduct user training on security best practices and new tools
- Monitor system health and perform proactive maintenance
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Self-motivated with strong time management
- Reliable home office setup with high-speed internet
- Customer service experience (tech support preferred)