Job Description
Launch your tech career with our paid training program! Memphis Tech Solutions is seeking motivated individuals for night shift support roles. No experience required – we provide comprehensive hands-on training to transform you into a skilled support specialist. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Memphis's thriving tech sector.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions and solutions using our CRM system
- Collaborate with senior engineers during complex escalations
- Monitor system performance and report potential threats
- Train clients on new technologies and best practices
- Maintain accurate knowledge base articles
Qualifications
- High school diploma or equivalent (college preferred)
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical thinking
- Excellent verbal/written communication abilities
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Ability to pass background check and drug screen