Job Description
Join our elite night shift team in Corpus Christi, TX and unlock your potential with a $2,000 sign-on bonus! As a Night Shift Support Specialist, you'll be the backbone of our 24/7 operations, ensuring seamless service delivery while our clients rest. We're seeking dedicated professionals who thrive in after-hours environments and value work-life balance through our premium shift differentials. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech-forward environment.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise clients
- Monitor and resolve system alerts, outages, and performance issues during night shift hours
- Collaborate with global teams using ticketing systems and incident management protocols
- Document all interactions with meticulous attention to detail in CRM platforms
- Conduct proactive system maintenance and security checks during off-peak hours
- Escalate complex issues to senior engineers with clear impact assessments
- Maintain 99.9% uptime SLA through rapid response and resolution practices
Qualifications
- Minimum 2 years in IT support, helpdesk, or customer service roles
- CompTIA A+ or equivalent technical certification preferred
- Proven experience with Windows/Linux systems, networking fundamentals, and cloud platforms
- Exceptional problem-solving abilities with analytical thinking skills
- Strong written and verbal communication with clear documentation practices
- Ability to work independently in remote night shift environments
- Flexibility to work weekends and holidays as required by service agreements
- Proficiency in ticketing systems (ServiceNow, Jira) and monitoring tools