Job Description
Join the Apex Team
Are you a tech-savvy problem solver based in sunny San Diego looking for the perfect work-life balance? Apex Digital Services is seeking a dedicated Senior Technical Support Specialist to join our remote-friendly team. We pride ourselves on delivering exceptional IT solutions, and we need your expertise to help our clients navigate the digital world seamlessly.
In this role, you will serve as the first line of defense for our enterprise clients, ensuring their hardware, software, and network infrastructure remain robust and efficient. If you are passionate about technology, customer success, and want to work from the heart of San Diego with a global impact, we want to meet you.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools to diagnose and resolve complex hardware and software issues.
- Maintain a high level of customer satisfaction by delivering professional, empathetic, and timely technical assistance to clients.
- Document all technical interactions, resolutions, and workflows in our ticketing system (Zendesk/Jira) to maintain accurate knowledge bases.
- Collaborate with cross-functional teams, including Network Engineers and Developers, to escalate and resolve advanced technical roadblocks.
- Conduct regular system audits and perform preventative maintenance to ensure system integrity and security compliance.
- Assist in the onboarding process for new clients, including software installation and configuration.
Qualifications
- Minimum of 3 years of experience in technical support, help desk, or IT operations.
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience considered).
- Strong knowledge of Windows, macOS, Linux, and network troubleshooting protocols.
- Proven experience with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Self-motivated with the ability to work independently in a remote environment.