Job Description
Start Your Career Tomorrow: Night Shift Support Specialist
Are you ready to join a dynamic team and start working tomorrow? Apex Support Solutions is seeking a highly motivated Night Shift Support Specialist to join our elite customer service team in St. Louis, Missouri. We offer a competitive hourly rate, a modern work environment, and the opportunity to make an immediate impact.
In this role, you will be the critical link between our enterprise clients and our technical solutions. If you have a knack for troubleshooting and thrive in a fast-paced, nocturnal environment, we want to hear from you.
Responsibilities
- Deliver Premium Support: Resolve complex technical issues for clients via phone, chat, and email during overnight hours.
- Troubleshooting: Diagnose and repair hardware and software problems to ensure minimal client downtime.
- Documentation: Maintain accurate and detailed logs of all support interactions in our CRM system.
- Communication: Act as a brand ambassador, communicating technical concepts clearly to non-technical users.
- Escalation Management: Identify complex issues and escalate them to senior engineers or specialized teams when necessary.
- Availability: Adhere strictly to the night shift schedule to ensure 24/7 operational continuity.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: 1+ years of experience in technical support, help desk, or customer service preferred.
- Technical Skills: Proficient in Windows and Mac operating systems, with basic knowledge of network troubleshooting.
- Soft Skills: Exceptional problem-solving abilities and strong verbal communication skills.
- Reliability: Must be reliable, punctual, and able to work nights, weekends, and holidays as required.
- Location: Must be willing to work from our office in St. Louis, MO.