Job Description
Join Elite Support Solutions Inc., a leading customer experience innovator, as a Remote Customer Service Representative in El Paso, TX. We're seeking dedicated professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a dynamic virtual team environment. Your expertise will directly shape our clients' satisfaction while advancing your career in a thriving tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 98% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet monthly KPIs: 25+ resolved cases/day, 95% CSAT score
- Identify process improvement opportunities through customer feedback
- Train on new products/services bi-annually
- Support after-hours rotational schedule (1 week/month)
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Spanish fluency required (written/spoken)
- High school diploma or equivalent; college degree preferred
- Stable high-speed internet and quiet home office setup
- Typing speed: 50+ WPM with 99% accuracy
- Ability to multitask across 3+ communication channels
- Background check and drug screening required