Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist in Minneapolis! We're seeking empathetic professionals to deliver exceptional support experiences to our global client base. Enjoy flexible remote work with competitive compensation, comprehensive benefits, and career growth opportunities. As a key member of our Minneapolis-based team, you'll be vital to our mission of transforming customer interactions into lasting relationships.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve complex technical and billing issues using CRM systems and knowledge bases
- Document interactions in Salesforce while maintaining precise case notes
- Collaborate with technical teams to escalate unresolved issues efficiently
- Proactively identify upsell opportunities for premium service packages
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in bi-weekly training on new products and service protocols
Qualifications
- 2+ years experience in B2B customer service or technical support
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- High-speed home internet and quiet dedicated workspace
- Strong problem-solving abilities with analytical mindset
- Available for flexible hours including evenings/weekends
- Valid US work authorization and Minnesota residency