Job Description
Join our award-winning remote team as a Full-Time Equipment Specialist and experience the freedom of working from home with all premium equipment provided! We're seeking a detail-oriented professional to manage and maintain our cutting-edge technology infrastructure while supporting clients across New York and Ohio. This role offers competitive compensation, comprehensive benefits, and a fully remote work environment with no upfront costs for equipment.
What We Offer:
- Complete home office setup (laptop, dual monitors, ergonomic chair, high-speed internet)
- Comprehensive health, dental, and vision insurance
- 401(k) with 6% company match
- Flexible PTO and company holidays
- Professional development stipend
Responsibilities
- Install, configure, and troubleshoot company-provided hardware/software remotely
- Provide Tier 1/2 technical support to clients across NY and OHDocument all IT asset inventory and maintenance activities
- Collaborate with cross-functional teams on system upgrades
- Monitor network security and implement best practices
- Train clients on new equipment and software solutions
- Generate monthly performance reports for management review
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certification required
- Proficiency with Windows/macOS and cloud platforms
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid driver's license (occasional on-site visits required)
- Experience with remote management tools (TeamViewer, Zabbix)