Job Description
Join NexusTech Solutions as a Remote IT Support Specialist and revolutionize how businesses operate with our cutting-edge digital infrastructure. We're seeking tech-savvy professionals to deliver exceptional remote support while enjoying unparalleled work-life balance through flexible scheduling. As a cornerstone of our digital transformation team, you'll empower clients across Texas and Georgia with seamless technical solutions—all from the comfort of your home office.
Our culture thrives on innovation, autonomy, and results-driven collaboration. Enjoy comprehensive benefits including health insurance, retirement plans, and professional development stipends. With flexible hours between 8 AM - 6 PM CT, you'll maximize productivity while maintaining personal commitments. This is more than a job—it's your gateway to shaping the future of remote tech support.
Responsibilities
- Provide Tier 2-3 remote technical support for enterprise clients across multiple states
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Implement and maintain cloud infrastructure solutions (AWS/Azure)
- Document all support tickets and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to improve system reliability
- Conduct security audits and implement best practices for data protection
- Train clients on new technologies and optimize existing workflows
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of remote IT support experience with enterprise clients
- Expertise in Windows/Linux systems, network troubleshooting, and cloud platforms
- Strong problem-solving skills with ability to handle high-pressure situations
- Excellent written and verbal communication abilities
- Certifications (CompTIA Network+, AWS/Azure) preferred
- Proven track record of working independently with minimal supervision
- Ability to adapt flexible work schedules between 8 AM - 6 PM CT