Job Description
Join our dynamic team as a Full-Time Remote Tech Support Specialist in Philadelphia and become the backbone of our clients' digital experiences. We're seeking a passionate problem-solver to deliver exceptional technical assistance while working 100% remotely. Enjoy competitive compensation, comprehensive benefits, and the flexibility to thrive from home while making a tangible impact in the tech landscape.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop
- Manage ticket queues with SLA adherence and maintain detailed documentation
- Train users on system best practices and security protocols
- Collaborate with Tier 2/3 teams on complex infrastructure challenges
- Proactively monitor network performance and implement preventative measures
- Develop custom scripts to automate repetitive support tasks
- Contribute to knowledge base articles and training materials
Qualifications
- 3+ years in remote technical support with SaaS or enterprise environments
- Expert-level troubleshooting across Windows/macOS/Linux ecosystems
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Jira, Zendesk, and remote access tools (TeamViewer/RDP)
- Strong written communication with ability to explain technical concepts
- Experience with Active Directory, Office 365, and cloud platforms
- Ability to work independently with minimal supervision
- BS in Computer Science or related field preferred