Job Description
Join Orlando Tech Solutions Inc. as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a technically savvy and customer-focused professional to deliver exceptional remote support from the comfort of your Orlando home. This full-time role offers competitive compensation, comprehensive benefits, and the flexibility of remote work while serving our dynamic Florida-based clientele.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop, phone, and ticketing systems
- Install, configure, and maintain enterprise software and network infrastructure
- Provide Tier 2/3 support for complex technical challenges including VPN connectivity and cloud services
- Document all interactions, resolutions, and preventive measures in ITSM platforms
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Train end-users on security protocols and best practices
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- 3+ years of experience in enterprise-level remote IT support
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Exceptional problem-solving skills with customer-first mindset
- Ability to work independently while collaborating in distributed teams
- Reliable high-speed internet connection (minimum 50 Mbps)