Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the hero of our clients' digital experiences. We're seeking a tech-savvy professional to deliver exceptional remote technical support from the comfort of your Wichita home. As a key member of our IT team, you'll troubleshoot hardware/software issues, resolve user inquiries, and ensure seamless system operations. Enjoy competitive compensation, comprehensive benefits, and a supportive remote work environment where your expertise makes a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Install, configure, and maintain operating systems and applications
- Provide Tier 2 support for network connectivity and security protocols
- Create detailed technical documentation and knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Monitor ticket queues and maintain SLA compliance
- Train users on best practices for cybersecurity
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or Network+ certification required
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- High-speed internet connection (25 Mbps+)