Job Description
Are you a tech-savvy problem solver looking for a lucrative remote career? We are seeking exceptional Tech Support Professionals to join our elite distributed team in Buffalo, NY. Enjoy the freedom of working from home with a competitive salary and top-tier benefits. We are currently hiring for multiple levels of support, from Level 1 to advanced Tier 2 roles.
In this pivotal role, you will be the first line of defense for our clients, ensuring seamless operations and high customer satisfaction. You will troubleshoot complex hardware and software issues, guide users through technical challenges, and maintain a high standard of service in a fast-paced environment.
Why Join Us?
- High-paying salary with annual performance reviews.
- 100% Remote work flexibility.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Professional development and certification reimbursement.
Responsibilities
- Provide exceptional remote technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot complex hardware, software, and network issues.
- Maintain accurate, detailed documentation of technical issues and resolutions in ticketing systems.
- Guide users through step-by-step solutions to resolve their technical problems.
- Escalate complex issues to senior engineering teams when necessary.
- Stay up-to-date with the latest technology trends, patches, and security updates.
- Collaborate with cross-functional teams to improve overall support processes and customer experience.
Qualifications
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to troubleshoot printers, routers, and basic networking hardware.
- Reliable high-speed internet connection and a dedicated home office space.
- Proven ability to work independently in a remote environment.