Job Description
Are you a dedicated professional looking for a rewarding career with flexibility? Apex Support Solutions is currently Hiring Now for Remote Customer Service Representatives in Detroit, Michigan. We are seeking individuals who are passionate about helping others and want to work from the comfort of their own homes.
As a key member of our support team, you will interact with customers to resolve inquiries, provide product information, and ensure high levels of customer satisfaction. We offer a comprehensive benefits package, competitive pay, and a supportive work environment.
What We Offer:
- Competitive hourly rate of $18.00 - $22.00
- 100% Remote work arrangement
- Paid training and professional development opportunities
- Health, dental, and vision insurance options
- Flexible scheduling to work around your life
Responsibilities
- Answer incoming customer calls and emails promptly and professionally.
- Resolve customer complaints and issues with empathy and efficiency.
- Provide accurate product information and troubleshoot technical problems.
- Update customer records and transaction details in the CRM database.
- Collaborate with team leads to improve service processes and response times.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Must reside within the United States (Detroit, MI area preferred).
- Previous customer service experience is a plus but not required.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.