Job Description
Join Boston Customer Connect as a Remote Customer Service Representative and enjoy the flexibility of working from home with weekly pay! We're seeking dedicated professionals to deliver exceptional customer experiences for our Boston-based clients. This role offers competitive compensation, comprehensive training, and a supportive remote work environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet or exceed performance metrics including response time and resolution rates
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends