Job Description
Are you a dedicated professional looking for a stable, flexible career from the comfort of your home in Portland, Florida? Horizon Digital Services is currently seeking a Remote Customer Support Specialist to join our rapidly expanding team. We offer competitive hourly rates and the unique benefit of weekly paychecks, ensuring you get the financial stability you deserve without waiting for the end of the month.
In this role, you will serve as the primary point of contact for our valued clients, providing top-tier service that drives customer retention and satisfaction. We value flexibility, allowing you to balance your personal life with a rewarding career.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues efficiently while adhering to company policies and standards.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the quality assurance team to improve service delivery.
- Participate in daily team meetings and training sessions to stay updated on product knowledge.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or a related field is preferred but not mandatory for the right candidate.
- Reliable high-speed internet connection and a quiet home workspace.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings, as needed.
- Basic computer proficiency and familiarity with CRM software.