Job Description
Join our award-winning team as a Remote Customer Service Specialist in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual environment where your growth is prioritized. Immediate start available for qualified candidates who thrive in fast-paced settings.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using our CRM platform
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain detailed records of all customer interactions in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training on product updates and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities with calm demeanor under pressure
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings and weekends