Job Description
Are you a tech-savvy professional looking for a flexible work environment?
Apex Digital Systems is seeking a dedicated Remote IT Support Specialist to join our Houston-based team. This is an immediate hire opportunity where you will provide top-tier technical assistance to clients from the comfort of your home.
Why Join Us?
- Competitive salary and benefits package.
- 100% Remote work flexibility.
- Immediate start date available.
Responsibilities
- Provide exceptional remote technical support via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Manage user accounts, passwords, and system access permissions.
- Document all technical issues, resolutions, and customer interactions in the CRM.
- Collaborate with the Houston-based engineering team to improve remote workflows.
- Perform routine system maintenance and security updates.
Qualifications
- High school diploma or GED; Associate’s degree in IT or Computer Science preferred.
- Minimum of 1-2 years of professional IT support or helpdesk experience.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Self-motivated and able to work independently in a remote setting.
- Reliable high-speed internet and a dedicated home office space.