Job Description
Join the Future of Remote Work in Charlotte, NC.
We are seeking a highly skilled and self-motivated IT Support Specialist to join our distributed team. This is a fully remote position based in Charlotte, North Carolina, designed for individuals who excel in a home office environment. We believe in empowering our employees with the right tools, which is why we provide top-tier equipment for all remote staff.
In this role, you will be the first line of defense for our internal clients, ensuring seamless technological operations. You will work in a fast-paced, collaborative environment where your technical expertise and customer service skills will directly impact our company's success.
Why Choose Us?
- Equipment Provided: We furnish you with a premium MacBook Pro, 27" monitor, ergonomic chair, and high-speed internet stipend.
- Remote Flexibility: Work from the comfort of your home in Charlotte or anywhere in NC.
- Growth Opportunities: Clear pathways to Senior IT and Systems Administration roles.
Responsibilities
- Provide Technical Support: Diagnose and resolve hardware and software issues for employees via phone, email, and remote desktop tools.
- Hardware Management: Configure, deploy, and troubleshoot laptops, peripherals, and network equipment provided to remote staff.
- Network Troubleshooting: Ensure secure and reliable VPN connectivity and internet stability for all remote workstations.
- Incident Management: Log and manage support tickets in our CRM system, prioritizing based on business impact.
- User Onboarding: Assist new hires with setting up their home office equipment and software access.
- Documentation: Maintain accurate records of technical issues, resolutions, and hardware inventories.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Experience: 2+ years of experience in IT support, helpdesk, or customer service.
- Remote Work: Proven experience working remotely with minimal supervision.
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and remote access tools (TeamViewer, LogMeIn).
- Communication: Exceptional verbal and written communication skills with a focus on customer satisfaction.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems independently.