Job Description
Join our dynamic remote team as an Entry-Level Customer Support Specialist at TechFlow Solutions Inc. We're seeking passionate individuals to deliver exceptional service while working from the comfort of your home in San Jose. This full-time role offers competitive compensation, growth opportunities, and a flexible work environment.
Why TechFlow? We're a leading tech startup dedicated to innovation and employee development. Enjoy comprehensive benefits, including health insurance, 401(k) matching, and professional training programs.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document interactions using Zendesk and maintain accurate case records
- Collaborate with technical teams to resolve complex customer issues
- Identify trends in customer feedback to improve service quality
- Complete product training to become a product knowledge expert
- Meet monthly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience (internships acceptable)
- Proficiency in Microsoft Office and CRM software
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Type 40+ WPM with high accuracy
- Reliable high-speed internet connection and quiet workspace