Job Description
Launch your tech career with TechFlow Solutions! We're seeking motivated entry-level IT Support Specialists to join our remote-first team in Austin. As a key member of our operations, you'll provide essential technical assistance to clients while building foundational skills in cloud systems and cybersecurity. Enjoy flexible remote work, comprehensive training, and a supportive environment designed for growth.
Responsibilities
- Deliver remote technical support for hardware, software, and network issues
- Manage ticket queues via ServiceNow with SLA adherence
- Document troubleshooting processes and knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Conduct user training for internal tools and security protocols
- Monitor system health through Splunk dashboards
- Participate in weekly agile sprints and retrospectives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS and networking fundamentals
- Excellent written and verbal communication skills
- Ability to troubleshoot logically with minimal supervision
- Proficient in Google Workspace and Microsoft Office 365
- Customer service experience in technical environments
- Self-motivated with strong time management abilities
- Reliable internet connection and quiet home workspace