Job Description
Are you ready to launch your career in tech? Apex Digital Solutions is looking for a dedicated Junior Customer Support Specialist to join our remote-first team based in Fort Worth, TX. We value curiosity, adaptability, and a customer-first mindset.
In this entry-level role, you will be the face of our brand, ensuring our clients receive exceptional service. We provide comprehensive training, so no prior experience is necessary—just a willingness to learn and grow.
Why Join Us?
- Remote Flexibility: Work from the comfort of your home in Fort Worth.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Tools: Use the latest CRM and support software.
Responsibilities
- Respond to incoming customer tickets and inquiries via email and live chat with empathy and efficiency.
- Diagnose and troubleshoot basic technical issues for our SaaS platform users.
- Accurately document all customer interactions, feedback, and resolutions in our CRM database.
- Collaborate with the product team to relay common user pain points and suggest feature improvements.
- Participate in daily stand-ups and training sessions to stay updated on product changes.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or GED required; Bachelor’s degree in a related field is a plus.
- Strong written and verbal communication skills in English.
- Basic computer literacy and experience navigating web browsers.
- Ability to work independently in a fully remote environment.
- A proactive attitude and a passion for helping others solve problems.