Job Description
Join our dynamic remote team as a Junior Support Specialist and launch your tech career from Los Angeles! We're seeking motivated entry-level professionals to provide exceptional customer support and technical assistance to our global client base. Enjoy flexible remote work while growing your skills in a collaborative environment with mentorship opportunities and career advancement pathways. Perfect for recent graduates or career changers ready to thrive in the tech industry.
Responsibilities
- Deliver responsive technical support via phone, email, and chat for enterprise software clients
- Document and resolve customer issues using ticketing systems with SLA adherence
- Collaborate with senior engineers to troubleshoot complex technical problems
- Create and maintain knowledge base articles for customer self-service
- Monitor system performance and report potential security concerns
- Participate in daily stand-ups and cross-functional team meetings
- Contribute to process improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years in customer service or technical support roles
- Proficient in Microsoft Office Suite and troubleshooting tools
- Excellent written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Ability to work independently with minimal supervision
- Basic understanding of networking concepts (TCP/IP, DNS)
- Comfortable learning new technologies quickly