Job Description
Join Nashville's premier healthcare network as a Lead Scheduling Coordinator and elevate your career in a dynamic, high-impact role. We're seeking a meticulous professional to orchestrate complex scheduling operations for our elite team of specialists. This position offers competitive compensation, comprehensive benefits, and opportunities for professional growth in Nashville's thriving healthcare sector.
As a key member of our administrative team, you'll ensure seamless patient experiences while maintaining operational excellence. Our commitment to innovation and patient care provides an ideal environment for driven individuals looking to make a significant impact.
Responsibilities
- Manage intricate scheduling for 15+ medical specialists using Epic EMR systems
- Coordinate multi-specialty appointments across 3 clinic locations with precision
- Optimize provider schedules to maximize patient throughput and minimize wait times
- Serve as primary liaison between patients, physicians, and ancillary departments
- Implement scheduling protocols to maintain 98% appointment adherence rate
- Train and mentor junior scheduling staff on best practices
- Analyze scheduling data to identify efficiency improvements
Qualifications
- Bachelor's degree in Healthcare Administration or related field (or equivalent experience)
- 5+ years of medical scheduling experience with EMR systems
- Expertise in Epic Cadence and/or Cerner scheduling modules
- Proven ability to manage high-volume scheduling (50+ appointments/day)
- Exceptional communication and conflict resolution skills
- Certification in Healthcare Access Management (CHAM) preferred
- Advanced proficiency in Microsoft Office Suite
- Experience with telehealth scheduling protocols