Job Description
Join FlexiCare Solutions as a Remote Customer Service Specialist and enjoy the freedom of flexible hours while making a meaningful impact! We're urgently hiring motivated individuals in Memphis to deliver exceptional support from home. This full-time role offers competitive compensation, comprehensive benefits, and a supportive virtual environment. Embrace work-life balance while advancing your career in a growing healthcare services company.
Responsibilities
- Provide empathetic support to patients via phone, email, and chat channels
- Resolve billing inquiries and insurance verification efficiently
- Document all interactions in our CRM system with precision
- Collaborate with healthcare teams to coordinate patient care
- Maintain strict HIPAA compliance and data security protocols
- Meet performance metrics for quality and response time
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or healthcare experience
- Exceptional communication and problem-solving abilities
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with flexible scheduling