Job Description
Are you seeking a Work From Home career with stability? Apex Support Solutions is currently looking for dedicated professionals to join our Night Shift team in the Cleveland, OH area. We pride ourselves on providing a supportive environment and ensuring our team has everything they need to succeed.
The Best Part? We Provide the Equipment. We don't want you to worry about buying a laptop or headset. We will ship a premium setup directly to your home so you can focus on delivering top-tier customer support.
As a Night Shift Representative, you will be the first point of contact for our clients, resolving inquiries and ensuring customer satisfaction during the critical evening hours. Join us and build a career with growth opportunities and a competitive night shift differential.
Responsibilities
- Manage a high volume of inbound and outbound customer calls during night shift hours (10:00 PM - 6:00 AM).
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Maintain accurate and detailed records of customer interactions and account information in our CRM system.
- Collaborate with the day shift team to ensure seamless continuity of support.
- Educate customers on products and services, ensuring they maximize their experience.
- Adhere to all company policies, performance metrics, and quality assurance standards.
- Escalate complex issues to senior management when necessary.
Qualifications
- Must reside within the United States and be authorized to work.
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is preferred but not mandatory (training provided).
- Must be available to work full-time night shifts, including weekends and holidays.
- Stable high-speed internet connection and a dedicated workspace in Cleveland, OH.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficient with computer applications and typing (35+ WPM).