Job Description
Join Delta Support Services as a Night Shift Customer Service Specialist and transform your career while working from the vibrant city of New Orleans. We're seeking dedicated professionals to provide exceptional customer support during evening hours (10 PM - 6 AM). This remote role offers competitive compensation, comprehensive benefits, and a supportive team environment. Enjoy the flexibility of remote work while making a meaningful impact on our clients' experiences. Apply today to join our award-winning customer service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues and provide product support with empathy and efficiency
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with global teams to ensure seamless service delivery
- Meet or exceed key performance metrics including CSAT and resolution rates
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or night shift environments
- Exceptional written and verbal communication skills
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to troubleshoot technical issues independently
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection and quiet home office
- Availability to work 40 hours/week on night shift schedule