Job Description
Join Omaha Connect Solutions as a Night Shift Customer Service Specialist and enjoy the perfect blend of work-life balance with our fully remote night shift positions. We provide all necessary equipment, including ergonomic chairs, dual monitors, and noise-canceling headsets. As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and ensure exceptional service during evening hours. This is your opportunity to build a rewarding career from the comfort of your home while contributing to Omaha's thriving business community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with day shift teams for seamless issue resolution
- Meet or exceed performance metrics including response time and resolution rates
- Identify trends in customer feedback and suggest process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in remote or call center environment
- Strong typing skills (45+ WPM) and proficiency with CRM software
- Excellent communication skills with clear phone etiquette
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet connection at home
- Flexibility to work nights (11 PM - 7 AM CT) including weekends
- Must pass background check and equipment proficiency assessment