Job Description
Join our dynamic team at Apex Global Solutions as a Remote Customer Support Specialist! We're urgently hiring motivated individuals in Denver to deliver exceptional service with flexible scheduling options. This fully remote position offers the perfect blend of work-life balance while making a tangible impact on our clients' success. If you're a problem-solver with excellent communication skills and thrive in autonomous environments, this is your opportunity to grow with a forward-thinking company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage and update customer accounts in Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Document all interactions and maintain accurate case records
- Proactively identify upsell opportunities for premium services
- Participate in weekly team training and performance reviews
- Adapt schedule to cover peak hours (evenings/weekends required)
Qualifications
- 2+ years of customer support experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, and Microsoft Office Suite
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work across multiple time zones when needed