Deskripsi Pekerjaan
Join Phoenix Home Solutions as a Night Shift Customer Support Specialist and become an essential part of our remote team! We're seeking dedicated professionals to provide exceptional service while our customers rest. Enjoy the flexibility of working from home with competitive compensation and comprehensive benefits. This role is perfect for night owls who thrive in dynamic environments and want to make a meaningful impact without leaving their home office.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM MST)
- Resolve technical issues for our home security and automation products
- Maintain detailed documentation of customer interactions and resolution steps
- Collaborate with daytime teams for seamless service continuity
- Meet performance metrics including response time and customer satisfaction scores
- Participate in ongoing training to stay updated on products and procedures
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Typing speed of 40+ WPM with strong written communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Basic troubleshooting knowledge for smart home devices
- Availability to work nights, weekends, and holidays as needed