Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! We're seeking dedicated professionals to deliver exceptional service from the comfort of their homes in Mesa, AZ. This role offers competitive compensation, comprehensive benefits, and a flexible schedule that aligns with your lifestyle. Be part of a forward-thinking company committed to employee growth and work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with global teams to resolve escalated customer concerns
- Maintain 95%+ customer satisfaction metrics through proactive communication
- Contribute to process improvement initiatives for support workflows
Qualifications
- 2+ years experience in technical customer support or help desk roles
- Proficiency with remote desktop tools and ticketing systems (Zendesk/Jira)
- Strong troubleshooting skills for Windows/macOS and cloud platforms
- Excellent written/verbal communication with clear articulation
- Ability to work independently with minimal supervision
- High school diploma or equivalent; relevant certifications preferred
- Reliable high-speed internet and quiet home office environment