Job Description
Join our elite remote team as a Night Shift Customer Support Specialist and become the backbone of our client experience. We're seeking dedicated professionals who thrive in after-hours environments to deliver exceptional service while Atlanta sleeps. This fully remote position offers competitive compensation, comprehensive benefits, and the opportunity to advance your career without leaving your home office. Ideal for night owls and those seeking flexible work arrangements.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Home office equipment stipend
- Professional development opportunities
Responsibilities
- Provide 24/7 technical and billing support via phone, chat, and email
- Resolve Tier 2-3 issues for enterprise clients in the Atlanta metro area
- Document all interactions using Salesforce CRM with 100% accuracy
- Collaborate with global teams during handover periods
- Monitor system alerts and escalate critical infrastructure issues
- Maintain 95%+ customer satisfaction score
- Contribute to knowledge base documentation
Qualifications
- 3+ years in customer support or technical troubleshooting
- Experience with CRM systems (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving skills under pressure
- Comfortable with night shift schedule (10 PM - 6 AM EST)
- High-speed internet connection and quiet home workspace
- US work authorization required