Job Description
Join our dynamic remote team as a Night Shift Customer Support Specialist and become the backbone of our 24/7 operations. This fully remote position offers the perfect blend of work-life balance with competitive compensation and career growth opportunities. You'll be the first point of contact for our valued customers, delivering exceptional service while enjoying the flexibility of working from home during Seattle's quietest hours.
What We Offer:
- 100% remote work environment
- Comprehensive health benefits (Day 1)
- 401(k) with company match
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during night shift hours (11 PM - 7 AM PST)
- Resolve technical issues and product concerns with empathy and efficiency
- Document all interactions in CRM system with detailed notes
- Collaborate with day shift teams for seamless customer handoffs
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Identify trends and escalate complex issues to appropriate teams
- Maintain comprehensive knowledge of product offerings
Qualifications
- Minimum 2 years customer service experience in remote/hybrid setting
- Exceptional written and verbal communication skills
- Proven ability to troubleshoot technical issues independently
- Proficiency with CRM software (Salesforce preferred)
- Strong time management and prioritization skills
- Comfortable working night shift consistently
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space