Job Description
Join our award-winning customer support team and enjoy the freedom of working remotely while serving clients across the nation. As a Night Shift Specialist at Apex Solutions Group, you'll be the voice of our brand during critical overnight hours, ensuring seamless service delivery when it matters most. We offer competitive compensation, comprehensive benefits, and a supportive virtual environment designed for work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during overnight hours (11 PM - 7 AM EST)
- Troubleshoot technical issues for enterprise clients using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining SLA compliance
- Collaborate with global teams during handover periods for continuity
- Identify process improvement opportunities and escalate critical issues
- Maintain 95%+ customer satisfaction score through personalized solutions
Qualifications
- 2+ years in customer support or technical troubleshooting experience
- Proven ability to work independently during overnight shifts
- Proficient in CRM platforms (Salesforce experience preferred)
- Strong typing skills (60+ WPM) with clear verbal communication
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space with ergonomic setup
- Ability to work weekends and holidays as needed