Job Description
Join Coastal Connect Solutions as a Night Shift Customer Support Specialist and become the backbone of our 24/7 customer success team. This fully remote position offers the flexibility to work from anywhere in Virginia Beach while serving clients across the United States. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment designed for peak productivity during night hours.
What We Offer:
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- 24/7 access to virtual wellness resources
Responsibilities
- Provide exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve technical issues, billing inquiries, and service disruptions efficiently
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with global support teams to escalate complex issues
- Maintain customer satisfaction scores above 95% through empathetic communication
- Participate in ongoing training to master new products and technologies
- Monitor support queues during off-peak hours to ensure rapid response times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proven ability to work independently in remote environments
- Strong problem-solving skills with high attention to detail
- Excellent written and verbal communication abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Availability to work nights, weekends, and holidays as required
- Reliable high-speed internet connection and quiet home workspace