Job Description
Join Denver Tech Solutions as a Night Shift Customer Support Specialist and become part of our innovative remote team! We're seeking dedicated professionals to provide exceptional service during our overnight hours (10 PM - 6 AM MT). Enjoy the flexibility of working from home while supporting cutting-edge SaaS platforms for Fortune 500 clients. This role includes competitive compensation, comprehensive health benefits, and career growth opportunities in a rapidly expanding tech ecosystem.
What We Offer:
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat during overnight shifts
- Document interactions using Salesforce CRM with precise attention to detail
- Collaborate with global support teams to escalate technical issues
- Maintain high CSAT scores while meeting SLA targets
- Contribute to knowledge base documentation and process improvements
- Monitor system alerts and proactively address service disruptions
Qualifications
- Minimum 2 years customer support experience in SaaS or tech industry
- Proven ability to work independently during overnight hours
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space