Job Description
Are you a night owl looking for a rewarding career from the comfort of your home in Memphis, TN? Apex Support Solutions is seeking dedicated Customer Support Specialists to join our elite remote team. We offer competitive pay, comprehensive benefits, and a schedule that perfectly aligns with your lifestyle.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and resolving inquiries efficiently during our evening hours. If you are tech-savvy, empathetic, and thrive in a remote environment, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during the night shift.
- Diagnose and troubleshoot technical hardware and software issues for clients with patience and accuracy.
- Document all customer interactions, resolutions, and technical notes in our CRM system (Zendesk/HubSpot) accurately.
- Collaborate closely with the day shift team to ensure seamless issue escalation and continuity of support.
- Maintain a deep understanding of our product suite to answer complex client questions confidently.
- Adhere to company quality assurance standards and performance metrics to ensure high customer satisfaction scores.
- Identify and escalate potential product improvements or process bottlenecks to management.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field is preferred.
- Previous experience in a technical support or customer service role is highly desirable.
- Must have a quiet, dedicated workspace with a high-speed internet connection (minimum 25 Mbps) and a backup power source.
- Strong verbal and written communication skills with a focus on empathy, clarity, and professional tone.
- Availability to work a consistent 8-hour shift, Monday through Friday, 11:00 PM – 7:00 AM EST.
- Proficient in using remote collaboration tools such as Slack, Zoom, and Microsoft Teams.
- Ability to work independently with minimal supervision while maintaining high productivity.