Job Description
Join our elite remote team as a Night Shift Customer Support Specialist and transform your career while enjoying the flexibility of working from home. At GlobalTech Solutions, we empower professionals to deliver exceptional service across digital platforms. This role offers competitive compensation, comprehensive benefits, and the opportunity to thrive in a dynamic 24/7 support environment. Perfect for night owls seeking stability with cutting-edge technology exposure.
Responsibilities
- Provide 24/7 multichannel support via chat, email, and phone during night shifts (10 PM - 6 AM EST)
- Resolve technical issues for enterprise clients using CRM and ticketing systems
- Document cases with precision in Salesforce and maintain SLA compliance
- Collaborate with global teams during handover periods for seamless continuity
- Identify process improvement opportunities and contribute to knowledge base updates
- Maintain CSAT scores above 95% through empathetic communication
- Participate in monthly virtual training on new technologies
Qualifications
- Minimum 2 years in technical customer support or related field
- Proven night shift experience with documented performance metrics
- Proficiency in Zendesk, Salesforce, and diagnostic tools
- Exceptional written/verbal communication and conflict resolution skills
- Self-motivated with ability to work autonomously in remote setting
- High-speed home internet and quiet dedicated workspace
- CompTIA A+ certification or equivalent technical knowledge
- US-based with legal authorization to work remotely