Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! We're hiring motivated professionals in Baltimore to provide exceptional service from home. Enjoy competitive pay, comprehensive benefits, and all necessary equipment provided at no cost. This full-time overnight position offers stability, growth opportunities, and the flexibility of remote work while serving diverse clients across the US.
Why You'll Love Working With Us:
- Premium home office equipment (laptop, headset, ergonomic desk chair)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Professional development stipend
Responsibilities
- Handle high-volume inbound customer calls and live chats during overnight shifts (10 PM - 6 AM)
- Resolve technical issues, billing inquiries, and service disruptions with empathy and efficiency
- Document all interactions in CRM system with detailed, accurate notes
- Meet/exceed performance metrics including CSAT scores and resolution times
- Collaborate with global support teams during escalation scenarios
- Maintain strict confidentiality of customer data and proprietary information
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- Minimum 2 years customer service or technical support experience
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated workspace for overnight shifts
- Strong problem-solving abilities with calm demeanor under pressure
- Excellent written and verbal communication skills
- Proficient with Windows OS and standard software applications
- Ability to work independently with minimal supervision