Job Description
Join our elite night shift team as a Remote Equipment Specialist! We provide all necessary equipment for a seamless work-from-home experience. This full-time role offers competitive compensation, career growth, and the flexibility of remote work while serving clients across North Carolina and Louisiana. If you're a detail-oriented professional with a passion for technical excellence and thrive in nocturnal environments, this opportunity is your perfect match.
Responsibilities
- Install, configure, and maintain remote IT equipment including hardware, software, and security systems
- Provide 24/7 technical support during night shift hours via phone, chat, and remote access
- Monitor network performance and troubleshoot complex technical issues
- Document all support interactions using ticketing systems with precision
- Collaborate with cross-functional teams to resolve escalated problems
- Conduct regular equipment audits and preventive maintenance checks
- Train end-users on equipment usage and best practices
Qualifications
- Minimum 2 years of technical support experience in IT/hardware environments
- Proven ability to work independently during night shift hours
- CompTIA A+ or equivalent technical certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Proficient with remote desktop tools and ticketing systems
- Ability to lift and install equipment (up to 30 lbs)
- High-speed home internet connection (provided equipment includes router)