Job Description
Join TechFlow Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 digital infrastructure. We're seeking a tech-savvy professional to provide remote system maintenance and user support during overnight hours. This role offers the perfect blend of challenge and flexibility for those who thrive in quiet, focused environments. Enjoy competitive pay, comprehensive benefits, and the opportunity to work from anywhere in the US while keeping our global operations running smoothly.
Responsibilities
- Monitor and maintain server infrastructure during overnight hours
- Provide Tier 2-3 technical support for remote employees across time zones
- Execute system updates, patches, and security protocols
- Document incident reports and resolution procedures
- Collaborate with day-shift teams for seamless handovers
- Proactively identify and resolve potential system vulnerabilities
- Manage cloud-based services (AWS/Azure) and network diagnostics
Qualifications
- 3+ years of IT support experience with night shift exposure
- Proficiency in Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills for hardware/software issues
- Excellent written communication for documentation
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira/ServiceNow)
- CCNA or similar network certification preferred