Job Description
Join TechSecure Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This remote role offers the flexibility to work from anywhere while supporting critical infrastructure for Fortune 500 clients. We're seeking tech-savvy professionals who thrive in dynamic environments and excel at solving complex challenges. With competitive compensation, comprehensive benefits, and opportunities for career advancement, this is your chance to elevate your IT career while maintaining work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure, network systems, and security protocols
- Monitor and resolve system alerts during night shift hours (10 PM - 6 AM CT)
- Collaborate with global teams via Slack and ticketing systems to troubleshoot complex issues
- Document incident reports, knowledge base articles, and standard operating procedures
- Implement security patches and system updates during maintenance windows
- Conduct periodic system health checks and performance optimization
- Train junior support staff on troubleshooting methodologies
Qualifications
- 3+ years in IT support with night shift or on-call experience
- CompTIA Security+ or AWS/Azure certifications required
- Proficiency in Linux/Unix systems and network troubleshooting
- Strong written communication skills for technical documentation
- Experience with Jira, ServiceNow, or similar ticketing systems
- Ability to work independently with minimal supervision
- Knowledge of SOC/NOC operations best practices
- Valid U.S. work authorization required