Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Lubbock, TX! We're seeking dedicated professionals to provide critical technical support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation and growth. This role is perfect for tech enthusiasts who thrive in fast-paced settings and want to make a real impact.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise systems
- Troubleshoot hardware, software, and network issues with precision and efficiency
- Monitor system performance and security during night shift operations
- Document incidents, resolutions, and knowledge base contributions
- Collaborate with day-shift teams for seamless service continuity
- Implement security protocols and maintain compliance standards
- Train end-users on system usage and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience in a 24/7 environment
- Proficiency in Windows/macOS, Active Directory, and cloud services
- CompTIA A+ or Network+ certification required
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow preferred)
- Flexibility to work overnight shifts (10 PM - 6 AM)