Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Orlando's thriving tech hub! We're seeking dedicated professionals to deliver exceptional technical support during critical overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a cutting-edge environment. If you thrive in fast-paced settings and excel at solving complex technical challenges, apply today to become part of Orlando's premier IT support team.
Responsibilities
- Provide 24/7 technical support for enterprise systems, networks, and hardware during night shift operations
- Monitor and resolve system alerts, outages, and security incidents in real-time
- Collaborate with cross-functional teams to implement infrastructure updates and patches
- Document all support tickets, resolutions, and system changes in ITSM platforms
- Conduct remote diagnostics and troubleshooting for end-users across multiple locations
- Proactively identify system vulnerabilities and recommend preventive measures
- Train junior staff on support protocols and best practices
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or Security+ certification (or equivalent)
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of network protocols, VPNs, and enterprise security frameworks
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Excellent problem-solving skills with ability to work independently
- Valid Florida driver's license and reliable transportation
- Ability to work flexible schedules including nights, weekends, and holidays