Job Description
Join our dynamic IT team and enjoy the flexibility of weekly pay while supporting critical systems during night hours. We're seeking a dedicated Night Shift Support Specialist to maintain our technology infrastructure and deliver exceptional user support. This role offers immediate start, competitive compensation, and growth opportunities in a fast-paced environment.
Why Apply?
- Weekly paycheck for better cash flow
- Comprehensive health benefits after 60 days
- 401(k) matching program
- Clear advancement path to senior roles
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access
- Monitor and maintain network infrastructure during night hours
- Troubleshoot hardware/software issues for enterprise clients
- Document all incidents and resolutions in ServiceNow
- Collaborate with day-shift teams for seamless handover
- Perform system backups and security checks
- Train junior staff on escalation protocols
Qualifications
- 2+ years in IT support/help desk role
- CompTIA A+ or Network+ certification required
- Expertise in Windows Server 2019/2022
- Strong knowledge of Active Directory and DNS
- Experience with ticketing systems (Jira/ServiceNow)
- Ability to work independently with minimal supervision
- Excellent problem-solving and communication skills