Job Description
Join TechGuard Solutions Inc. as a Night Shift IT Support Specialist and become part of our innovative remote team dedicated to ensuring seamless 24/7 technical operations. This fully remote position offers the flexibility to work from anywhere in the US while supporting critical infrastructure during overnight hours. We're seeking a proactive problem-solver with a passion for technology and exceptional customer service to maintain system integrity and resolve technical challenges for our global client base. Enjoy a competitive salary, comprehensive benefits package, and the opportunity to advance your career in a dynamic, inclusive environment.
Responsibilities
- Provide Tier 2-3 technical support for network, hardware, and software systems during night shift hours
- Monitor system performance, security alerts, and incident tickets via ticketing platforms
- Collaborate with cross-functional teams to resolve complex technical issues and implement solutions
- Document troubleshooting processes, knowledge base articles, and incident reports
- Conduct routine system maintenance, updates, and vulnerability assessments
- Train and mentor junior support staff on remote protocols and best practices
- Ensure compliance with security policies and regulatory standards
Qualifications
- 3+ years of experience in IT support or system administration
- Proficiency with Windows/Linux systems, cloud platforms (AWS/Azure), and networking fundamentals
- Strong analytical and problem-solving abilities with experience in remote troubleshooting
- Excellent written and verbal communication skills with customer service orientation
- CompTIA Network+ or equivalent certification preferred
- Ability to work independently during night shift hours (10 PM - 6 AM PST)
- Experience with ITSM tools (ServiceNow, Jira) and monitoring solutions