Job Description
Join NexaTech Solutions as a Night Shift Remote Tech Support Specialist and revolutionize your work-life balance! We're seeking dedicated professionals to provide exceptional technical support from the comfort of their homes. As a pioneer in remote-first operations, we provide all necessary equipment—including laptops, headsets, and software—so you can start immediately. Enjoy competitive pay, comprehensive benefits, and a culture that values autonomy and growth. This role requires 40 hours/week on night shift (11 PM - 7 AM ET) with full remote flexibility.
Responsibilities
- Deliver expert technical support via phone, chat, and email for hardware/software issues
- Troubleshoot complex IT problems using remote diagnostic tools
- Maintain detailed case documentation and resolution logs
- Collaborate with global teams to escalate critical issues
- Proactively identify system vulnerabilities and recommend improvements
- Adhere to SLA metrics and customer satisfaction targets
- Participate in continuous training on emerging technologies
Qualifications
- 3+ years of technical support experience in IT environments
- Proficiency with Windows/macOS, networking, and cloud services
- Exceptional problem-solving and communication skills
- Ability to work independently during night shift hours
- CompTIA A+/Network+ certification preferred
- High-speed home internet connection (provided equipment)
- Background check and drug screen required