Job Description
We are seeking a highly skilled Night Shift IT Support Specialist to join our growing remote team. We provide all necessary equipment, so you can work from the comfort of your home in Tampa, FL or anywhere across Georgia.
As a night shift support agent, you will play a critical role in ensuring business continuity and resolving technical issues for our clients during off-hours. This is an excellent opportunity for tech professionals seeking flexibility, competitive pay, and a stable work environment.
Why Join Us?
- Equipment Provided: New laptop, dual monitors, and ergonomic accessories.
- Flexible Schedule: Night shift hours (e.g., 10 PM - 6 AM or similar) with full-time benefits.
- Remote First: Work from home with no commute.
Responsibilities
- Provide 2nd and 3rd level technical support via phone, chat, and remote desktop tools.
- Resolve hardware and software issues for end-users in a timely manner.
- Manage and configure the equipment provided to ensure optimal performance.
- Document all incidents, resolutions, and feedback in the ticketing system.
- Collaborate with day-shift teams to ensure seamless issue handoffs.
Qualifications
- Minimum of 2 years of experience in IT Helpdesk or Technical Support.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Must be available to work a dedicated Night Shift schedule.
- Strong problem-solving skills and customer service orientation.
- Reliable high-speed internet and a dedicated workspace.